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ACH Specialist (hybrid work schedule) - Phoenix, Arizona

Banking Operations
Enterprise Technology Operations
061165 Requisition #

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 35 years later, our approach hasn’t changed.  At NBAZ, the possibilities are endless – come for the job, stay for a career.

We are currently accepting applications for an ACH Specialist in Phoenix, Arizona. This position will be a hybrid schedule Monday-Friday 8:30 am-5:00 pm

The ideal candidate for this position will have the skills and experience necessary to:

  • Perform functions related to ACH transactions.
  • Lead team members by example and answer questions when help is needed.
  • Be responsible for direct priority escalations and the handling of inquiries and issues escalated to the department.
  • Assist the ACH Manager with policy and procedure changes and enhancements.
  • Ensure proper back-up coverage is in place for all tasks in department to ensure they are completed timely and accurately each day.
  • Assist in day-to-day function of department, workflow management, and process improvement and efficiency initiatives.
  • SLA and metrics tracking.
  • Coordinate implementation of project plans to ensure compliance with overall strategic plans, goals and unit objectives, as well as maintenance of optimal operating efficiency within the department.
  • Be responsible for daily Automated Clearing House origination procedures, including processing files from clients and internal systems, returns, reversals, rejects, death notification entries, and reclamations.
  • Maintain required reports and logs. 
  • Recognize and resolve technical problems with equipment and software for department and clients. 
  • Perform reconciliation of settlement and work-in-progress accounts. 
  • Train new and existing team members. 
  • Perform other duties as assigned. 


  • Requires High School diploma or equivalent and 3 years of experience with accounting, balancing, banking, electronic payment processing, ACH systems, or other directly related experience. 
  • A combination of education and experience may meet job requirements. 
  • Expert knowledge of accounting, balancing, Clearing House procedures, banking, electronic payment processing, or other directly related. 
  • Must have excellent research, customer service, and communication skills, both verbal and written. 
  • Ability to meet deadlines, recognize and resolve complex problems without assistance. 
  • Advanced understanding of the different departments and roles of business partners.
  • Expert working knowledge of ACH systems. 
  • Ability to assist with updating Standard Operating Procedures. 
  • Excellent analysis and critical thinking skills. 
  • Advanced PC skills. AAP Certified / PEP+ Expert is a plus.
  • Ability to train and mentor team members.


  • Medical, Dental and Vision Insurance - START DAY ONE! 
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
  • Employee Ambassador preferred banking products

Pay range (depending on experience): $17.00-$20.00

To review our Benefits Summary click here.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to the instructions below.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.


Click here to view our EEO Statement.

Click here to view applicable Federal, State and/or local employment law posters.

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National Bank of Arizona a division of Zions Bancorporation, N.A. Member FDIC