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Commercial Lending Support Specialist – Phoenix, Flagstaff, Prescott, or Yuma, AZ (Hybrid Schedule for Occasional Work From Home)

National Bank of Arizona Job Titles
National Bank of Arizona
053845 Requisition #

Commercial Lending Support Specialist (Relationship Banking Specialist) - Phoenix or Yuma, AZ

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development.  We’re dedicated to our clients, shareholders and to each other. At NBAZ, the possibilities are endless – come for the job, stay for a career.

National Bank of Arizona is looking for a Commercial Lending Support Specialist (Relationship Banking Specialist) to join Arizona’s #1 Community Bank at our Phoenix Biltmore or Yuma location.


Ideal candidates will have the skills and experience necessary to:

  • Work with assigned Relationship Manager(s) to assist a portfolio of commercial banking clients by handling all routine servicing needs including inquiries on commercial loans, opening and maintaining depository services, and other bank products.
  • Work with our commercial clients to establish depository accounts and additional services, process requests for loan advances or paydowns, deposit transfers, and wire transfers.
  • Perform additional service transactions such as address changes, check orders, issue/activate ATM cards, accept loan payments, supply account balances, and perform stop payments.
  • Provide administrative support to the commercial banking team including document and data entry to our commercial loan tracking systems.
  • Work with our lending and middle office teams to support expeditious loan requests.
  • Work with the lending teams to gather all pertinent loan due diligence items
  • Perform all quality reviews of legal documentation, system data and file maintenance requests.
  • Responsible for managing all loan post-closing activities
  • Responsible for managing all reporting requirements for the assigned portfolio
  • Partner with management and other bank departments to research client issues and ensure timely resolution.
  • Perform other duties as assigned.



Requires a High School degree or equivalent, and 1+ years of bank operations, customer service, administrative support or other directly related experience.

  • Preferred, but not required, of at least 1 year of lending experience preferably in Commercial Lending.
  • Working knowledge of relationship banking concepts including products, terminology, procedures, loan documentation, and systems related to servicing client needs.
  • Superior level of professionalism is necessary as this is a “front-line” position with daily interaction with Executive Leadership.
  • Exceptional customer service is required in maintaining portfolios of “high-touch” Business Executives.
  • Hours:  Monday – Friday:  8:00am to 5:00pm.
  • This position will require in-person training at out Biltmore/Phoenix location.  Once the training program is completed, Work from home flexibility will be evaluated. 



  • Medical and Dental Insurance + Life Insurance + 401k Plan + generous company matching!
  • Paid Training, paid Vacation, paid Holidays and promotional opportunities offered from within.
  • Tuition Reimbursement for qualifying employees.
  • Stable Employer, a division of Zions Bancorporation and is included in the S&P 500 & NASDAQ Financial 100 indices.

To review our Benefits Summary click here.


Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.


It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.


Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.


Click here to view our EEO Statement.


Click here to view applicable Federal, State and/or local employment law posters.

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National Bank of Arizona a division of Zions Bancorporation, N.A. Member FDIC