Corporate Trainer - Phoenix, AZ (In Office)

Did you know that Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $70 billion? With local management teams at the helm in 11 western states, Zions is dedicated to making a difference in their local communities. At Zions, we haven’t forgotten who keeps us in business, meaning we’re committed to the success of our customers, and our employees. Here, the possibilities are endless – come for a job, stay for a career.

Zions Bancorporation is currently seeking a Trainer to lead new employees towards successful integration into their enterprise job functions. This position is an in office role.  Zions Bancorp prides itself on creating the best banking relationships and to do this we must continue to build and educate a team of intelligent contributors who can add value to our clients’ businesses and build deep roots in the communities we serve, and our Trainers are an instrumental part of doing this.

Position Responsibilities:

·         Utilizes facilitation techniques and training methodologies to ensure effective learning transfer for primarily bank retail job functions, including new employee orientation, systems, products, processes, procedures, and needs-based selling training courses and programs.

·         Schedules new employees for role specific training sessions and communicates with managers to ensure quality training experiences.

·         Assesses and provides feedback on training effectiveness, manages pre-session, follow-up tasks, and keeps attendance records up to date.

·         Builds and maintains effective working relationships with managers and other internal stakeholders through consistent communication and responsiveness.

·         Conducts virtual and face-to-face training sessions and adapts business relevance for various roles to ensure comprehensive learning experiences.

·         Accommodates training sessions during business hours across Pacific, Mountain, and Central time zones, demonstrating flexibility and commitment to meeting training needs.

·         Communicates with participants and managers, delivers calendar invites with links to the virtual meeting platform. Ensures all necessary resources, equipment and software are available and set up.

·         Seeks feedback and engages in personal development to become a more effective trainer and facilitator.

·         Other tasks as assigned

Qualifications:

·         Requires a high school degree and 2+ years of experience in training methods and practices, writing, communications development or other directly related experience.

·         Some college and experience in course development preferred.

·         Employee training and facilitation background preferred.

·         Solid knowledge and/or hands on experience with bank teller and new accounts procedures

·         A combination of education and experience may meet qualifications. Working knowledge of training techniques, practices and methodology.

·         Knowledge of organizational learning, training programs, employee training, and facilitation.

·         Strong branch banking experience in operations, products, and services.

·         Strong customer service, problem solving, analysis and communication skills, both written and verbal.

·         Must have good understanding of technology, time management and effective communication skills, both verbal and written.

·         Ability to conduct and facilitate training courses.

·         Willingness to travel as needed

Benefits:

·         Medical, Dental and Vision Insurance - START DAY ONE!

·         This position is eligible to earn a base salary in the range of $24.16 to $35.43 depending on experience

·         Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

·         Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

·         Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays

·         401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

·         Mental health benefits including coaching and therapy sessions

·         Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

·         Employee Ambassador preferred banking products